Let your product
Speak Communicate Understand
- Better customer service
- Better customer retention
- Easier sales
An all-in-one contact center
for Telco operators, ICT integrators and Communication businesses
Boost customer retention. Increase sales and customer service of your client where it counts — on the front desk. VOIPEX Contact Centre system provides all your customers need to improve their customers relations, increase productivity and customer care effectivity.
Never let your customers down –
Never lose a sale
Record incoming calls, ring entire groups, assign callers to dedicated queues. Complete calls from laptops or on the go from mobile phones. Use IVR to further manage incoming calls while your employees are busy. An overview of calls, analytics and statistics will help you identify the cost of each customer acquisition while you improve and aid your employees.
VOIPEX’s key features
Filter incoming calls
Take important calls first, direct calls where they can be hanled best
Call recording
Measure employee effectiveness
Interactive voice response (IVR)
Prioritization, distribution, queueing, availability
Virtual assistant
Replace repeatable tasks with AI
Analytic & Statistics
Measure lifetime customer value, measure cost of acquisitions
Speech to text (STT)
Read voice mail, send audio as text
Seamless CRM integration
Easy-peazy lemon-squeezy
Prepare call scripts
Review the most effective call recordings, prepare winning scripts
Predictive Dialer
Increase outgoing calls effectiveness
Start providing services
and become our partners
Implementation is very easy and intuitive.
With just little effort, you can do it just now.
Integrations
sales force
Seamless integration to Salesforce CRM will boost your communication possibilities and provide your sales team all the information they need before they pick up the call
Microsoft Dynamics and power apps
Boost your productivity and communication abilities with Microsoft Dynamics and Power Apps integration. Voipex provide easy to use integrations to both Dynamics and Power Apps.
Other crm and crp platforms
Connect your customers CRM/CRP system to Contact center and provide better information for your customer care agents. It’s easy and fast!